Important elements in An Inspector Calls

Important elements in An Inspector Calls The first act of the play by J.B. Priestley, An Inspector Calls, displays many of the essential features that will dominate throughout the whole dramatic piece. Set in the Edwardian Era, the play reflects the differences in social classes, as well as the influence of the industrialization over the entire society. Likewise, the rigid gender roles of the Edwardian Era are clearly noticeable throughout the different characters. Gerald Croft, Edna, Eva Smith and the Inspector Goole are important characters in the argument, in spite of the fact of not being part of the Birlings family. The Inspector blamed all characters for the death of Eva Smith, claiming for justice. Finally, Priestley takes advantage of the context of the time when the text was written. He plays with the audiences emotions given that the audience at that time had recently suffered the consequences of the Second World War. The play exemplifies the social structure and industrialization of the Edwardian Era all the way through the plot and the setting. The play is divided into three acts and takes place in the dining-room of a prosperous manufacturer, Arthur Birling, in the industrial city of Brumley. At the beginning of the act, the author gives the impression of a heavily comfortable house. With the arrival of the Inspector Goole, the lighting turns out to be brighter and harder reflecting the change in the atmosphere: tense and mysterious. The Edwardian Era was a period of false security, which preceded the Great War, as discerned in Mr. Birlings opinion about the unviable chance of a war or the unsinkable Titanic. These are examples of dramatic irony, as the audience of the play from 1946 had witnessed all the events that the characters in 1912 were unconscious of. It was a time of urbanization and mass production, where the upper class had the whole supremacy over the common laborers. The upper cru st was not supposed to say such things [polite, nice things] to the hoi polloi. The industrialists sought for lower costs and higher prices, touching upon the working class. The employ of the antithesis between lower and higher is really significant as the lower costs mostly take effect by paying the workers less and the higher prices make the well-to-do richer. Gerald Crofts engagement to Sheila means a tremendous lot to me [Arthur Birling], giving clues to the audience about the marriages between the moneyed which ensured the creation of new social positions. The gender roles are epitomized by the Birling family. At the time the play is set, women and men were unequally treated and lack of gender fairness was a common feature. While Arthur Birling and Eric were able to obtain well-paid jobs, and had a word in decisions, women were unable to obtain education and were kept at home. Mrs. Birling and Sheila are clearly inferior to men, and they could only aspire to make an impact on a bountiful man. Mrs. Birling is aware of these gender differences, and in occasions she suggests that Sheila and I had better go into the drawing-room and leave you men, referring to the gender-specific activities of the Era (in this case the men will talk about manly topics, and the women will leave them alone.) Mr. Birling is very proud of his achievements, and he tries to intimidate the Inspector. He is very selfish and only mind his own business and look after himself and his own. He is continually trying to protect his reputation and the one of Birling and C o. Eric, his son, is totally opposite to his father as he defends the working class, and he is unfortunately a drinker, he is genuinely curious as he asks quite a few questions. He ironically suggests that a man has to look after himself, showing his will to know the truth. Mrs. Birling, in the other hand, is a rather cold woman and her husbands social superior. We can see from her words, men with important work to do sometimes have to spend nearly all their time and energy on their business, that she accepts the fact that men used prostitution very often. In the other hand, Sheila depicts the generational difference, considering herself modern and is morally sensible. The outsiders are fundamental figures of the plays plot. The Inspector Goole gives the impression of massiveness, solidity and purposefulness, the way J.B. Prestley described this central character says a lot of his personality and way of acting throughout Act 1. One person and one line of inquiry at a time, this is the way he works. This shows that he is very manipulative in his actions. He tries to find Geralds impatience by stating that Gerald has nothing whatever to do with the wretched girls suicide. The influence of the word wretched is substantial to his slow and convincing movements. Gerald Croft is also a character from outside the Birlings Family. His engagement with Sheila means a lot to her father, but his aristocratic status makes his future marriage unfavorable due to his higher social status. Edna and Eva Smith are the only characters which belong to the proletariat. Edna is the parlourmaid of the Birlings, while Eva Smith has no family, although she was described as a lively good-looking girl. Moreover, there is many discrepancy in the way in which Eva is treated among the characters in the play. Justice and morality, as well as social responsibility, are essential underlying messages throughout the first scene. The play is morally trying to find the audiences accountability for its own actions and the corporate responsibility to society. Priestley uses the authoritarian figure of the Inspector to demonstrate each of the characters responsibility for Evas suicide. As the Inspector suggests, youre partly to blame. Just as your father is. [Referring to Sheila]. The usage of short sentences makes the statements sharper and direct, however the utilization of the personal pronoun you is really significant as it appeals to the theatergoers own responsibility. Inspector Goole has the law in his hands, he is the authority figure which seeks for justice of the young Eva Smith. He is in command of giving us some more light, a subtle metaphor for truth. Sheila and Eric are morally sensible, she alleges that these girls arent cheap labour they are people. The way she claims that they ar e people shows her understanding and respect of the lower classes. It has now become clear that J.B. Priestleys first act of An Inspector Calls, is charged with standout elements which are fundamental throughout the whole piece. An evident link has therefore emerged between the Edwardian Era and the way the play is set up. The prerogative class dominated over the majority of the working class which holds a job in the industries such as that of Birling and Co. Following this, gender roles and the responsibility of the characters, as well as the moral purpose of the play show very interesting perspective of a different time, but the rich description chain of dialogues makes this play to continuously be worth watching.

Presented With The Complaints Of Depression Psychology Essay

Presented With The Complaints Of Depression Psychology Essay The purpose of this case study is to describe the case of a patient known as Ellen Farber. Ms. Farber, an insurance company executive, arrived at a psychiatric emergency room at a university hospital with numerous complaints in regard to her overall well-being. It is apparent that Ms. Farber has been affected by her symptoms to a large degree. This case study will discuss the complaints provided by Ms. Farber and will provide a detailed discussion of how her symptoms fit the criteria provided in the DSM-IV-TR for several disorders such as Major Depressive Disorder, Single Episode; Eating Disorder Not Otherwise Specified; and Impulse-Control Disorder Not Otherwise Specified. This paper will also discuss differential diagnoses as well as co-occurring disorders that may be present. The final portion of this paper will discuss a possible treatment plan as well as an indication of the patients prognosis based on known information about her diagnosis. Ellen Farber is a 35 year old woman who presented with complaints of depression, the thought of driving her car off of a cliff, and numerous other symptoms. Upon closer evaluation of Ms. Farbers symptoms it appears that she is suffering from a Major Depressive Episode. The symptoms that she has exhibited that allow for this conclusion are a lack of energy for the past six months; a lack of pleasure for the past six months; increasingly persistent depressed mood for the past six months; oversleeping in amounts of 15-20 hours per day; overeating to the extent that she has gained 20 pounds over the past few months; and thoughts of suicide with a specific plan (Barlow Durand, 2012, p. 206). According to the Diagnostic and Statistical Manual of Mental Disorders (4th ed., text rev.; DSM-IV-TR; American Psychiatric Association, 2000), the presence of a single manic depressive episode in the absence of another disorder, such as schizophrenia, indicates that Ms. Farber can be diagnosed with Major Depressive Disorder, Single Episode. It is also clear that Ms. Farber has never experienced a prior Major Depressive Episode indicating even further that Major Depressive Disorder, Single Episode is the proper diagnosis for her (DSM-IV-TR, 2000, p. 375). It is essential to point out that Ms. Farber is also a candidate for other diagnoses because she has engaged in binge eating and impulsive spending. Ms. Farber has reported that she has engaged in eating binges since she was an adolescent. During these binges she reports that she eats anything that she can find. Although she has engaged in intermittent binge eating since adolescence she has done so without using compensatory methods to rid her body of the excess calories. According to the DSM-IV-TR (2000), Ms. Farber should be diagnosed with Eating Disorder Not Otherwise Specified (Binge-Eating Disorder) because she does not engage in the compensatory behaviors that are typically characteristic of Bulimia Nervosa (p. 595). Fin ally, Ms. Farber has engaged in shopping sprees that she refers to as buying binges. This excessive and impulsive spending has resulted in a large amount of debt, about $250,000, that has arisen from illegal practices such as unauthorized use of her employers credit cards and over drafting bank accounts to open new accounts, a process she calls check kiting. Since the money was used on impulsive purchases and cannot be accounted for by another disorder, such as substance dependence or a paraphilia, it appears likely that Ms. Farber is also a candidate for a diagnosis of Impulse-Control Disorder Not Otherwise Specified (DSM-IV-TR, 2000, p. 677). According to the DSM-IV-TR (2000), the following diagnoses are relevant for Ellen Farber: Axis I: Major Depressive Disorder, Single Episode Eating Disorder Not Otherwise Specified (Binge-Eating Disorder) Impulse-Control Disorder Not Otherwise Specified Axis II: Borderline Personality Disorder Axis III: Moderately Overweight Axis IV: Unemployed, financial difficulties Axis V: GAF = 35 (current) On Axis II, Ellen received a diagnosis of Borderline Personality Disorder for several reasons. First, she has reported that she has experienced lifelong feelings of emptiness, chronic feelings of loneliness, chronic feelings of sadness, and chronic feelings of isolation. In order to satisfy her feelings of emptiness she has engaged in weekly buying binges which established her current level of debt. Ellen has also engaged in daily episodes of binge eating without compensatory behaviors. She has also experienced chronic uncertainty with whom she wants to be friends and about what she wants to do in life. We also know that she has been in numerous brief and intense relationships with both men and women. In these relationships, Ellen exhibits a quick temper that has frequently led to arguments and physical fights. Based on a comparison of Ellens symptoms and the diagnostic criteria for Borderline Personality Disorder provided in the DSM-IV-TR it is clear that Ellen suffers from Borderli ne Personality Disorder (DSM-IV-TR, 2000, p. 710). Ellen has not presented with any other medical conditions other than the fact that she is moderately overweight. Since this is the only condition of concern it was listed on Axis III. Axis IV includes relevant information about psychosocial and environmental problems that may be affecting Ellen. Since Ellen is unemployed and is experiencing a large amount of debt as a result of her spending binges this information is listed under Axis IV (DSM-IV-TR, 2000, p. 33). On Axis V I have included a GAF score of 35. After evaluating the information provided in the DSM-IV-TR it seemed apparent that Ellen fell within the 40-31 range on the GAF scale. She fell into this range as a result of her suicidal thoughts with a specific plan and because she is currently unemployed but unable to work as a result of her depression. Within the scale it appeared that Ellens level of functioning was not severe enough to receive a GAF score of 31 but her func tioning was not well enough to receive a GAF score of 40. Based on this scale, it seems that Ellen fits in the middle of the 40-31 scale so I assigned a GAF score of 35 (DSM-IV-TR, 2000, p. 34). According to the DSM-IV-TR (2000), there are several common differential diagnoses present for Major Depressive Disorder, Single Episode. These disorders include Bipolar I Disorder; Bipolar II Disorder; Mood Disorder Due To a General Medical Condition; Substance-Induced Mood Disorder; Dysthymic Disorder; and Schizoaffective Disorder (DSM-IV-TR, 2000, p. 373). In the process of diagnosing Ellen, I made a differential diagnosis between Dysthymic Disorder and Major Depressive Disorder, Single Episode. The primary way that this differential diagnosis was made was comparing the length of time that Ellen reported experiencing her symptoms and comparing them to the length provided in the DSM-IV-TR. For Dysthymic Disorder, a period of at least two years must be met for depressed mood (Barlow Durand, 2012, p. 209). Symptoms for Major Depressive Disorder, Single Episode are only required to be present for a period longer than two weeks (Barlow Durand, 2012, p. 206). From the information that is known about Ellen, it only appears that Ellens symptoms have differed from her normal level of functioning for six months. Since Ellen did not meet the minimum two year requirement for depressed mood it seemed apparent that her symptoms only met the criteria for Major Depressive Disorder, Single Episode. Eating Disorder Not Otherwise Specified also presented with a differential diagnosis, Bulimia Nervosa. This was easily distinguished because Ellen did not engage in compensatory behaviors in order to control her caloric intake, and a diagnosis of Bulimia Nervosa requires that a person engage in inappropriate compensatory methods to prevent weight gain (DSM-IV-TR, 2000, p. 589). It is not uncommon for other mental disorders to co-occur with Major Depressive Disorder, Single Episode. These common mental disorders include Substance-Related Disorders, Panic Disorder, Obsessive-Compulsive Disorder, Anorexia Nervosa, Bulimia Nervosa, and Borderline Personality Disorder. Axis II presents the personality disorders that Ellen has presented with and Borderline Personality Disorder is listed. Ellen has presented with chronic feelings of loneliness, emptiness, sadness, and isolation. She has also experienced chronic uncertainty about what she wants to do in life and with whom she wants to be friends. She has engaged in numerous intense relationships with both men and women that have often resulted in arguments and physical fights as a result of Ellens quick temper. In order to cope with her chronic symptoms she has engaged in weekly buying binges and daily episodes of binge-eating. Based on this information, as stated previously, Ellen meets the criteria for Borderline Personality Disorder (DSM-IV-TR, 2000, p. 710). There are no conditions listed in the DSM-IV-TR that co-occur with Eating Disorder Not Otherwise Specified (Binge-Eating Disorder) or Impulse-Control Disorder Not Otherwise Specified. The treatment of Ms. Farber is complicated by her thought of driving her car off a cliff. This indicates that she possesses suicidal desire, capability, and intent. As a result, she should be asked to agree to, or sign, a no-suicide contract. This contract is essentially a promise that she will not attempt suicide without contacting the mental health professional overseeing her case first. If she declines to agree to the terms, or if there is doubt about her sincerity, hospitalization may be required (Barlow Durand, 2012, p. 251). Considering that Ms. Farber has presented with several co-occurring conditions, treatment for her Major Depressive Disorder would be most effective if she undergoes combined treatment. The first aspect of her treatment should be a medication based treatment, particularly treatment with a selective-serotonin reuptake inhibitor (SSRI). This medication functions by blocking the presynaptic reuptake of serotonin causing a temporary increase in the levels of se rotonin at the receptor site. All antidepressant therapies provide some form of benefit to about fifty percent of the patients who receive them (Barlow Durand, 2012, p. 236). In combination with the prescription for SSRIs, I would also recommend cognitive-behavioral therapy. A cognitive-behavioral approach, such as Lynn Rehms self-control therapy, could assist Ellen in gaining control over her moods and daily activities while incorporating cognitive therapy to assist her in identifying and correcting errors of thought, shifting her thought pattern from a depressive thinking pattern to a more realistic thinking pattern (Barlow Durand, 2012, p. 240). Ms. Farber should also undergo treatment for her diagnosis of Eating Disorder Not Otherwise Specified (Binge-Eating Disorder). The most appropriate treatment for Ms. Farber would be a technique that involves therapist led treatment. It seems appropriate that she should undergo guided self-help therapy in which she would meet with a ther apist periodically to review a self-help manual. This approach would be the most effective for her because she presented with several diagnoses (Barlow Durand, 2012, p. 375). The prognosis for Ms. Farber appears to be relatively positive in regards to the alleviation of her Major Depressive Episode; however, there are some risks within the first two years following her diagnosis of Major Depressive Disorder, Single Episode that may alter her prognosis level to fair. Approximately 67%, or two-thirds, of patients experiencing a Major Depressive Episode may experience complete remission of their symptoms. One-third, or 33% of individuals suffering from a Major Depressive Episode may only experience partial remission of their symptoms or may not experience any alleviation of their symptoms at all. At least 60% of individuals with Major Depressive Disorder, Single Episode will experience a second episode and 5%-10% will subsequently develop a manic episode, meeting the criteria for Bipolar I Disorder (DSM-IV-TR, 2000, p. 372). In the first year following an episode there is a 20% risk of reoccurrence. In the second year the risk of reoccurrence increases as hi gh as 40% which would qualify Ms. Farber for a diagnosis of Major Depressive Disorder, Recurrent (Barlow Durand, 2012, p. 208). By undergoing combined treatment for her depression her chances for remission may increase slightly over receiving medicinal treatment alone (Barlow Durand, 2012, p. 243). At this point it is impossible to determine the exact course of Ms. Farbers symptoms. At best we can expect a more positive prognosis with treatment than without any treatment at all. Ellen Farber presented with several co-occurring conditions and psychosocial and environmental problems that have potentially affected the onset and severity of her symptoms. The purpose of this paper was to discuss Ms. Farbers symptoms, provide diagnoses based on the DSM-IV-TR, and discuss the appropriate means of treatment for her conditions. Ms. Farber has been affected immensely by her symptoms and requires appropriate treatment immediately in order to prevent her condition from worsening. In the end, her prognosis ranges between fair and relatively positive based on the available knowledge about her diagnosis. It appears that if Ms. Farber receives the appropriate treatment she is at a greater likelihood for remission of her symptoms and continuing treatment may reduce the risk of a reoccurrence of her symptoms. Only time can definitively show how Ms. Farber will be affected by the course of her co-occurring disorders.

The Variations in Little Red Riding Hood Essay -- Fairy Tales Literatu

The Variations in Little Red Riding Hood Fairy tales are under attack in the United States from both right- and left-oriented pressure groups. (Ravitch, 62-96) From the left, the charges include sexism, stereotyping, distortion, and anti-humanism. (Ravitch, 84) From the right, the charges include immorality and objections to the portrayal of violence, death, and the supernatural. In addition, some critics claim that the tales terrify their children. (Ravitch, 76). In The Language Police, Diane Ravitch claims that both groups understand the importance of putting pressure on state textbook adoption committees, and that, as a result of such pressure, most major publishers are simply dropping the tales from the textbooks they sell to schools. (77-78) Thus parents who assume, or would prefer that, their children are reading traditional fairy tales in school may find themselves mistaken. The seriousness of the question is itself a matter of debate, but the biggest problem with the current debate is that a fairy tale is assumed to be a fairy tale in the sense that Dickens's A Tale of Two Cities is A Tale of Two Cities. Editors do make some changes in Dickens's text, but essentially what Dickens wrote is what he wrote. This is not the case, however, with fairy tales. There are several, perhaps dozens, of different versions of most of the best-know tales. To argue that tale "A" is good or bad, moral or immoral, for children to read is thus comparable to building a house out of straw. One of the central tales in the debate is "Little Red Riding Hood," and Little Red Riding Hood" is assumed to be Little Red Riding Hood. It isn't. There are apparently dozens of versions of this tale, but the best known are those by Charles Perra... .... 28, 2002. ProQuest Direct. Penn. Coll. Lib., Williamsport. 22 August 2004. <http://www.proquest.umi.com/pdqweb>. Ravitch, Diane. The Language Police: How Pressure Groups Restrict What Students Learn. N.Y.: Alfred A. Knopf, 2003. Tatar, Maria. Off with their Heads! Fairy Tales and the Culture of Childhood. Princeton: Princeton University Press, 1992. Weldon-Lasiter, Cynthia. Review of Little Red Riding Hood: A Newfangled Fairy Tale. Book Links. 11:4 (Feb/Mar, 2002):11. . ProQuest Direct. Penn. Coll. Kib., Williamsport. 22 August 2004. <http://www.proquest.umi.com/pdqweb>. Ziolkowski, Jan. M. "A Fairy Tale from before Fairy Tales: Egbert of Liege's 'De puella a lupellis seruata' and the Medieval Background of 'Little Red Riding Hood'." Speculum 67:3 (July 1992): 549-575. JSTOR. Penn. Coll. Kib., Williamsport. 23 July 2004. <http://www.jstor.org>.

My Chevrolet Pride :: essays papers

My Chevrolet Pride With the turn of a key, my LT1 350 engine fires up with a roar that sends Mustang owners whimpering back to the garage. I own a 1997 Chevrolet Camaro Z28. The 1997 Camaro is the thirtieth anniversary of a long history of Chevrolet heritage that has built muscle cars, like mine, and a lowly three-cylinder Geo metro. My raging machine comes off the factory assembly line with a pavement pounding 285 horsepower. That number alone is impressive, but I have tinkered with my engine and it now has around 400 horsepower. The six speed manual transmission lets me tear through the gears like a madman ripping out of his straight jacket. As I mentioned earlier, I have done a lot of work to my car, the most important work being â€Å"Flowmaster† exhaust. This is a rather inexpensive modification that not only gives the beastly sound, but also increases exhaust flow, thus increasing horsepower. The next thing I did to my Z28 was install a pair of â€Å"Hooker† headers, these also help the engine vent off the exhaust. I then put a â€Å"K&N† cold air induction kit and changed the mass air sensor. These two things alone made the biggest difference in throttle response and improved my overall torque through the six gears. On the outside my car is relatively the same as all other Camaro’s with only slight modifications in the cars tint percentage and the fact that I changed the original emblems from black to chrome. I also used some chrome paint to paint the 2 hood vents located on each side of the hood. I am the only person in Morganton, so far, that has his vents painted. Everyone I have talked too says it looks really good and gives the car an even more aggressive look in the front end, so probably in the near future more people will do this and I can say that I set a trend! Camaro’s are one of the most fun cars I have ever had the pleasure of owning. At any given time I can gear down to second and slam the head of my unsuspecting passengers into the back of their seat. This has caused me to take numerous painful slaps to the chest and arms from my friends and mother. My Chevrolet Pride :: essays papers My Chevrolet Pride With the turn of a key, my LT1 350 engine fires up with a roar that sends Mustang owners whimpering back to the garage. I own a 1997 Chevrolet Camaro Z28. The 1997 Camaro is the thirtieth anniversary of a long history of Chevrolet heritage that has built muscle cars, like mine, and a lowly three-cylinder Geo metro. My raging machine comes off the factory assembly line with a pavement pounding 285 horsepower. That number alone is impressive, but I have tinkered with my engine and it now has around 400 horsepower. The six speed manual transmission lets me tear through the gears like a madman ripping out of his straight jacket. As I mentioned earlier, I have done a lot of work to my car, the most important work being â€Å"Flowmaster† exhaust. This is a rather inexpensive modification that not only gives the beastly sound, but also increases exhaust flow, thus increasing horsepower. The next thing I did to my Z28 was install a pair of â€Å"Hooker† headers, these also help the engine vent off the exhaust. I then put a â€Å"K&N† cold air induction kit and changed the mass air sensor. These two things alone made the biggest difference in throttle response and improved my overall torque through the six gears. On the outside my car is relatively the same as all other Camaro’s with only slight modifications in the cars tint percentage and the fact that I changed the original emblems from black to chrome. I also used some chrome paint to paint the 2 hood vents located on each side of the hood. I am the only person in Morganton, so far, that has his vents painted. Everyone I have talked too says it looks really good and gives the car an even more aggressive look in the front end, so probably in the near future more people will do this and I can say that I set a trend! Camaro’s are one of the most fun cars I have ever had the pleasure of owning. At any given time I can gear down to second and slam the head of my unsuspecting passengers into the back of their seat. This has caused me to take numerous painful slaps to the chest and arms from my friends and mother.

Successful Professionals Essay -- Business

There are few exceptionally successful business professionals, for example, Michael Dell and Andy Grove. Michael Dell was interested in computers at the very early age of 12 when, "he issued his first product catalog. It was called, â€Å"Dell’s Stamps...", (Krames, 2003). He eventually quit college because he had a dream. He created Dell Computer Corporation with a low investment and turned it into a multi-billion dollar Corporation. His theory was to market computers directly to his consumers to keep the cost of buying a computer, affordable. His product line has been enhanced to include handheld computers, storage, servers, and other services as well for all of your business and personal needs, (Dell.com). Andy Grove is another extremely successful business professional who teaches at Berkeley in his spare time. Andy, along with a couple of colleagues, changed the industry of computers by inventing a silicon-based integrated circuit. Their partnership evolved to be a multi -billion dollar corporation called Intel. It was very difficult for them in the beginning because demands kept changing. There were a lot of sacrifices made, but it increased the strength of the company in the long run. Both of these men made huge contributions not only to the computer world, but the business world as well. Michael Dell created one of the most highly acclaimed computer giants in the world, Dell Computers. By producing computers that the public wants and focusing on the consumer, Michael has sold billions of dollars in computers. He has listened to his consumers, which created a staggering amount of demand. Putting the customer first has always been one of his prioritie... ... and company as a whole. They looked for short cuts to achieve their goals and followed their convictions. They have created powerful partnerships and built a company of owners that learn from their direct sources. They have developed a philosophy that focuses on the customer while thriving on the change of the economy. Michael Dell is a fantastic salesman and Andy Grove is a terrific innovator, both of which lead to an enormous success. Combined, they make true superheroes. Works Cited Krames,J. A. (2003). Place the customer at the epicenter of the business model. In What the best CEOs know: 7 exceptional leaders and their lessons for transforming any business (pp. 55-77). Krames, J. A. (2003). Prepare the Organization for Drastic Change. In What the best CEOs know: 7 exceptional leaders and their lessons for transforming any business (pp. 131-152).

The Vampire Diaries: The Fury Chapter Eight

â€Å"Who-? Oh, it's you!† Bonnie said, starting at the touch on her elbow. â€Å"You scared me. I didn't hear you come up.† He'd have to be more careful, Stefan realized. In the few days he'd been away from school, he'd gotten out of the habit of walking and moving like a human and fallen back into the noiseless, perfectly controlled stride of the hunter. â€Å"Sorry,† he said, as they walked side by side down the corridor. â€Å"S'okay,† said Bonnie with a brave attempt at nonchalance. But her brown eyes were wide and rather fixed. â€Å"So what are you doing here today? Meredith and I came by the boardinghouse this morning to check on Mrs. Flowers, but nobody answered the door. And I didn't see you in biology.† â€Å"I came this afternoon. I'm back at school. For as long as it takes to find what we're looking for anyway.† â€Å"To spy on Alaric, you mean,† Bonnie muttered. â€Å"I told Elena yesterday just to leave him to me. Oops,† she added, as a couple of passing juniors stared at her. She rolled her eyes at Stefan. By mutual consent, they turned off into a side corridor and made for an empty stairwell. Bonnie leaned against the wall with a groan of relief. â€Å"I've got to remember not to say her name,† she said pathetically, â€Å"but it's so hard. My mother asked me how I felt this morning and I almost told her, ‘fine,' since I saw Elena last night. I don't know how you two kept-you know what-a secret so long.† Stefan felt a grin tugging at his lips in spite of himself. Bonnie was like a six-week-old kitten, all charm and no inhibitions. She always said exactly what she was thinking at the moment, even if it completely contradicted what she'd just said the moment before, but everything she did came from the heart. â€Å"You're standing in a deserted hallway with a you know what right now,† he reminded her devilishly. â€Å"Ohhh.† Her eyes widened again. â€Å"But you wouldn't, would you?† she added, relieved. â€Å"Because Elena would kill you†¦ Oh, dear.† Searching for another topic, she gulped and said, â€Å"So-so how did things go last night?† Stefan's mood darkened immediately. â€Å"Not so good. Oh, Elena's all right; she's sleeping safely.† Before he could go on, his ears picked up footfalls at the end of the corridor. Three senior girls were passing by, and one broke away from the group at the sight of Stefan and Bonnie. Sue Carson's face was pale and her eyes were red-rimmed, but she smiled at them. Bonnie was full of concern. â€Å"Sue, how are you? How's Doug?† â€Å"I'm okay. He's okay, too, or at least he's going to be. Stefan, I wanted to talk to you,† she added in a rush. â€Å"I know my dad thanked you yesterday for helping Doug the way you did, but I wanted to thank you, too. I mean, I know that people in town have been pretty horrible to you and-well, I'm just surprised you cared enough to help at all. But I'm glad. My mom says you saved Doug's life. And so, I just wanted to thank you, and to say I'm sorry-about everything.† â€Å"That's all right,† he said. â€Å"How's Chelsea today?† â€Å"She's at the pound. They're holding the dogs in quarantine there, all the ones they could round up.† Sue blotted her eyes and straightened, and Stefan relaxed, seeing that the danger was over. An awkward silence descended. â€Å"Well,† said Bonnie to Sue at last, â€Å"have you heard what the school board decided about the Snow Dance?† â€Å"I heard they met this morning and they've pretty much decided to let us have it. Somebody said they were talking about a police guard, though. Oh, there's the late bell. We'd better get to history before Alaric hands us all demerits.† â€Å"We're coming in a minute,† Stefan said. He added casually, â€Å"When is this Snow Dance?† â€Å"It's the thirteenth; Friday night, you know,† Sue said, and then winced. â€Å"Oh my God, Friday the thirteenth. I didn't even think about that. But it reminds me that there was one other thing I wanted to tell you. This morning I took my name out of the running for snow queen. It-it just seemed right, somehow. That's all.† Sue hurried away, almost running. Stefan's mind was racing. â€Å"Bonnie, what is this Snow Dance?† â€Å"Well, it's the Christmas dance really, only we have a snow queen instead of a Christmas queen. After what happened at Founders' Day, they were thinking of canceling it, and then with the dogs yesterday-but it sounds like they're going to have it after all.† â€Å"On Friday the thirteenth,† Stefan said grimly. â€Å"Yes.† Bonnie was looking scared again, making herself small and inconspicuous. â€Å"Stefan, don't look that way; you're frightening me. What's wrong? What do you think will happen at the dance?† â€Å"I don't know.† But something would, Stefan was thinking. Fell's Church hadn't had one public celebration that had escaped being visited by the Other Power, and this would probably be the last festivity of the year. But there was no point in talking about it now. â€Å"Come on,† he said. â€Å"We're really late.† He was right. Alaric Saltzman was at the chalkboard when they walked in, as he had been the first day he'd appeared in the history classroom. If he was surprised at seeing them late, or at all, he covered it faultlessly, giving one of his friendliest smiles. So you're the one who's hunting the hunter, Stefan thought, taking his seat and studying the man before him. But are you anything more than that? Elena's Other Power maybe? Elena. Stefan's hand clenched under his desk, and a slow ache woke in his chest. He hadn't meant to think about her. The only way he had gotten through the last five days was by keeping her at the edge of his mind, not letting her image any closer. But then of course the effort of holding her away at a safe distance took up most of his time and energy. And this was the worst place of all to be, in a classroom where he couldn't care less about what was being taught. There was nothing to do but think here. He made himself breathe slowly, calmly. She was well; that was the important thing. Nothing else really mattered. But even as he told himself this, jealousy bit into him like the thongs of a whip. Because whenever he thought about Elena now, he had to think about him. About Damon, who was free to come and go as he liked. Who might even be with Elena this minute. Anger burned in Stefan's mind, bright and cold, mingling with the hot ache in his chest. He still wasn't convinced that Damon wasn't the one who had casually thrown him, bleeding and unconscious, into an abandoned well shaft to die. And he would take Elena's idea about the Other Power much more seriously if he was completely sure that Damon hadn't chased Elena to her death. Damon was evil; he had no mercy and no scruples†¦ And what's he done that I haven't done? Stefan asked himself heavily, for the hundredth time. Nothing. Except kill. Stefan had tried to kill. He'd meant to kill Tyler. At the memory, the cold fire of his anger toward Damon was doused, and he glanced instead toward a desk at the back of the room. It was empty. Though Tyler had gotten out of the hospital the day before, he hadn't returned to school. Still, there should be no danger of his remembering anything from that grisly afternoon. The subliminal suggestion to forget should hold for quite a while, as long as no one messed with Tyler's mind. He suddenly became aware that he was staring at Tyler's empty desk with narrow, brooding eyes. As he looked away, he caught the glance of someone who'd been watching him do it. Matt turned quickly and bent over his history book, but not before Stefan saw his expression. December 5-I don't know what time, probably early afternoon. Dear Diary, Damon got you back for me this morning. Stefan said he didn't want me going into Alaric's attic again. This is Stefan's pen I'm using. I don't own anything anymore, or at least I can't get at any of my own things, and most of them Aunt Judith would miss if I took them. I'm sitting right now in a barn behind the boardinghouse. I can't go where people sleep, you know, unless I've been invited in. I guess animals don't count, because there are some rats sleeping here under the hay and an owl in the rafters. At the moment, we're ignoring each other. I'm trying very hard not to have hysterics. I thought writing might help. Something normal, something familiar. Except that nothing in my life is normal anymore. Damon says I'll get used to it faster if I throw my old life away and embrace the new one. He seems to think it's inevitable that I turn out like him. He says I was born to be a hunter and there's no point in doing things halfway. I hunted a deer last night. A stag, because it was making the most noise, clashing its antlers against tree branches, challenging other males. I drank its blood. When I look over this diary, all I can see is that I was searching for something, for someplace to belong. But this isn't it. This new life isn't it. I'm afraid of what I'll become if I do start to belong here. Oh, God, I'm frightened. The barn owl is almost pure white, especially when it spreads its wings so you can see the underside. From the back it looks more gold. It has just a little gold around the face. It's staring at me right now because I'm making noises, trying not to cry. It's funny that I can still cry. I guess it's witches that can't. It's started snowing outside. I'm pulling my cloak up around me. Elena tucked the little book close to her body and drew the soft dark velvet of the cloak up to her chin. The barn was utterly silent, except for the minute breathing of the animals that slept there. Outside the snow drifted down just as soundlessly, blanketing the world in muffling stillness. Elena stared at it with unseeing eyes, scarcely noticing the tears that ran down her cheeks. â€Å"And could Bonnie McCullough and Caroline Forbes please stay after class a moment,† Alaric said as the last bell rang. Stefan frowned, a frown that deepened as he saw Vickie Bennett hovering outside the open door of the history room, her eyes shy and frightened. â€Å"I'll be right outside,† he said meaningfully to Bonnie, who nodded. He added a warning lift of his eyebrows, and she responded with a virtuous look. Catch me saying anything I'm not supposed to, the look said. Vickie Bennett was entering as he exited, and he had to step out of her way. But that took him right into the path of Matt, who'd come out the other door and was trying to get down the corridor as fast as possible. Stefan grabbed his arm without thinking. â€Å"Matt, wait.† â€Å"Let go of me.† Matt's fist came up. He looked at it in apparent surprise, as if not sure what he should be so mad about. But every muscle in his body was fighting Stefan's grip. â€Å"I just want to talk to you. Just for a minute, all right?† â€Å"I don't have a minute,† Matt said, and at last his eyes, a lighter, less complicated blue than Elena's, met Stefan's. But there was a blankness in the depths of them that reminded Stefan of the look of someone who'd been hypnotized, or who was under the influence of some Power. Only it was no Power except Matt's own mind, he realized abruptly. This was what the human brain did to itself when faced with something it simply couldn't deal with. Matt had shut down, turned off. Testing, Stefan said, â€Å"About what happened Saturday night-â€Å" â€Å"I don't know what you're talking about. Look, I said I had to go, damn it.† Denial was like a fortress behind Matt's eyes. But Stefan had to try again. â€Å"I don't blame you for being mad. If I were you, I'd be furious. And I know what it's like not to want to think, especially when thinking can drive you crazy.† Matt was shaking his head, and Stefan looked around the hallway. It was almost empty, and desperation made him willing to take a risk. He lowered his voice. â€Å"But maybe you'd at least like to know that Elena's awake, and she's much-â€Å" â€Å"Elena's dead!† Matt shouted, drawing the attention of everyone in the corridor. â€Å"And I told you to let go of me!† he added, oblivious of their audience, and shoved Stefan hard. It was so unexpected that Stefan stumbled back against the lockers, almost ending up sprawled on the ground. He stared at Matt, but Matt never even glanced back as he took off down the hallway. Stefan spent the rest of the time until Bonnie emerged just staring at the wall. There was a poster there for the Snow Dance, and he knew every inch of it by the time the girls came out. Despite everything Caroline had tried to do to him and Elena, Stefan found he couldn't summon up any hatred of her. Her auburn hair looked faded, her face pinched. Instead of being willowy, her posture just looked wilted, he thought, watching her go. â€Å"Yes, of course. Alaric just knows we three-Vickie, Caroline, and I-have been through a lot, and he wants us to know that he supports us,† Bonnie said, but even her dogged optimism about the history teacher sounded a little forced. â€Å"None of us told him about anything, though. He's having another get-together at his house next week,† she added brightly. Wonderful, thought Stefan. Normally he might have said something about it, but at that moment he was distracted. â€Å"There's Meredith,† he said. â€Å"She must be waiting for us-no, she's going down the history wing,† Bonnie said. â€Å"That's funny, I told her I'd meet her out here.† It was more than funny, thought Stefan. He'd caught only a glimpse of her as she turned the corner, but that glimpse stuck in his mind. The expression on Meredith's face had been calculating, watchful, and her step had been stealthy. As if she were trying to do something without being seen. â€Å"She'll come back in a minute when she sees we're not down there,† Bonnie said, but Meredith didn't come back in a minute, or two, or three. In fact, it was almost ten minutes before she appeared, and then she looked startled to see Stefan and Bonnie waiting for her. â€Å"Sorry, I got held up,† she said coolly, and Stefan had to admire her self-possession. But he wondered what was behind it, and only Bonnie was in a mood to chat as the three of them left school. â€Å"But last time you used fire,† Elena said. â€Å"That was because we were looking for Stefan, for a specific person,† Bonnie replied. â€Å"This time we're trying to predict the future. If it was just your personal future I was trying to predict, I'd look in your palm, but we're trying to find out something general.† Meredith entered the room, carefully balancing a china bowl full to the brim with water. In her other hand, she held a candle. â€Å"I've got the stuff,† she said. â€Å"Water was sacred to the Druids,† Bonnie explained, as Meredith placed the dish on the floor and the three girls sat around it. â€Å"Apparently, everything was sacred to the Druids,† said Meredith. â€Å"Shh. Now, put the candle in the candlestick and light it. Then I'm going to pour melted wax into the water, and the shapes it makes will tell me the answers to your questions. My grandmother used melted lead, and she said her grandmother used melted silver, but she told me wax would do.† When Meredith had lit the candle, Bonnie glanced at it sideways and took a deep breath. â€Å"I'm getting scareder and scareder to do this,† she said. â€Å"You don't have to,† Elena said softly. â€Å"I know. But I want to-this once. Besides, it's not these kind of rituals that scare me; it's getting taken over that's so awful. I hate it. It's like somebody else getting into my body.† â€Å"Anyway, here goes. Turn down the lights, Meredith. Give me a minute to get attuned and then ask your questions.† In the silence of the dim room Elena watched the candlelight flickering over Bonnie's lowered eyelashes and Meredith's sober face. She looked down at her own hands in her lap, pale against the blackness of the sweater and leggings Meredith had lent her. Then she looked at the dancing flame. â€Å"All right,† Bonnie said softly and took the candle. Elena's fingers twined together, clenching hard, but she spoke in a low voice so as not to break the atmosphere. â€Å"Who is the Other Power in Fell's Church?† Bonnie tilted the candle so that the flame licked up its sides. Hot wax streamed down like water into the bowl and formed round globules there. â€Å"I was afraid of that,† Bonnie murmured. â€Å"That's no answer, nothing. Try a different question.† Disappointed, Elena sat back, fingernails biting into her palms. It was Meredith who spoke. â€Å"Can we find this Other Power if we look? And can we defeat it?† â€Å"That's two questions,† Bonnie said under her breath as she tilted the candle again. This time the wax formed a circle, a lumpy white ring. â€Å"That's unity! The symbol for people joining hands. It means we can do it if we stick together.† Elena's head jerked up. Those were almost the same words she'd said to Stefan and Damon. Bonnie's eyes were shining with excitement, and they smiled at each other. â€Å"Watch out! You're still pouring,† Meredith said. Bonnie quickly righted the candle, looking into the bowl again. The last spill of wax had formed a thin, straight line. â€Å"That's a sword,† she said slowly. â€Å"It means sacrifice. We can do it if we stick together, but not without sacrifice.† â€Å"What kind of sacrifice?† asked Elena. â€Å"I don't know,† Bonnie said, her face troubled. â€Å"That's all I can tell you this time.† She stuck the candle back in the candleholder. â€Å"Whew,† said Meredith, as she got up to turn on the lights. Elena stood, too. â€Å"Well, at least we know we can beat it,† she said, tugging up the leggings, which were too long for her. She caught a glimpse of herself in Meredith's mirror. She certainly didn't look like Elena Gilbert the high school fashion plate anymore. Dressed all in black like this, she looked pale and dangerous, like a sheathed sword. Her hair fell haphazardly around her shoulders. certainly didn't look like Elena Gilbert the high school fashion plate anymore. Dressed all in black like this, she looked pale and dangerous, like a sheathed sword. Her hair fell haphazardly around her shoulders. â€Å"You could go somewhere else,† Bonnie suggested. â€Å"I mean, after this is all over, you could finish the school year someplace where nobody knows you. Like Stefan did.† â€Å"No, I don't think so.† Elena was in a strange mood tonight, after spending the day alone in the barn watching the snow. â€Å"Bonnie,† she said abruptly, â€Å"would you look at my palm again? I want you to tell my future, my personal future.† â€Å"I don't even know if I remember all the stuff my grandmother taught me†¦ but, all right, I'll try,† Bonnie relented. â€Å"There'd just better be no more dark strangers on the way, that's all. You've already got all you can handle.† She giggled as she took Elena's outstretched hand. â€Å"Remember when Caroline asked what you could do with two? I guess you're finding out now, huh?† â€Å"Just read my palm, will you?† â€Å"All right, this is your life line-† Bonnie's stream of patter broke off almost before it was started. She stared at Elena's hand, fear and apprehension in her face. â€Å"It should go all the way down to here,† she said. â€Å"But it's cut off so short†¦Ã¢â‚¬  She and Elena looked at each other without speaking for a moment, while Elena felt that same apprehension solidify inside herself. Then Meredith broke in. â€Å"Well, naturally it's short,† she said. â€Å"It just means what happened already, when Elena drowned.† â€Å"Yes, of course, that must be it,† Bonnie murmured. She let go of Elena's hand and Elena slowly drew back. â€Å"That's it, all right,† Bonnie said in a stronger voice. Elena was gazing into the mirror again. The girl who gazed back was beautiful, but there was a sad wisdom about her eyes that the old Elena Gilbert had never had. She realized that Bonnie and Meredith were looking at her. â€Å"That must be it,† she said lightly, but her smile didn't touch her eyes.

Human Resources Specialist

Human Resources Manager in retaining its talents. T Company is a public utility firm which obtain 2,300 employees. The overall turnover rate In T Company is 5%; however, it is found that most of the leavers are from Customer Service Hotlist Department (â€Å"CASH†) which Its own turnover rate is 30% and 20% In 2010 and in 2009 respectively. Among the total number of leave within the hotlist department (33 employees out of 110 employees) 80% of the leavers were Generation Y.Since customer service is crucial for the success of T Company in terms of its profit and brand image, especially among the hotlist department which has a rack record in delivering trustworthy and outstanding services to the customers and distinguishing itself from its competitors, high turnover rate will definitely threatening the competitive edge of T Company. The Job responsibilities of a customer service officer is diverse and requiring lots of skills set, e. G. DOD communication and interpersonal skills , customer service skills, computer skills and product knowledge, thus it is reflected that the Job nature is generally stressful. Not only handling customer's enquiries on telephone, they have to handle complaints, help customer to register new user account and even selling reduces through phone call. More remarkably, they have to possess sufficient product knowledge and knowledge in handling of emergency cases e. G. Suspect of gas leakage, due to damage of the products. Heavy workload and stressful job nature may be one of the underlying cause of high turnover 2.Purpose of the Study The mall purpose of the study Is to examine the reason for high turnover rate In Generation Y group In the hotlist department In T Company. And base on the research findings, to advise possible solutions for the human resources manager to retain its employees, so as to uphold the service pledge in T Company for improving TTS organizational performance. 3. Importance of Problem I remover study Is regard as gallants In Don camel Ana managerial perspective. High turnover rate was detrimental in several aspects to the company e. G. Economic, staff morale, loss of intellectual asset, etc.Economically, it will increase the training and recruitment cost, while inadequate manpower brought about failure in meeting service standard, potential loss of business opportunities, which as a result decrease gross profit of the company. Besides, turnover may also bring about intangible negative impact, like, staff morale, customer service corruption, burnout/absenteeism among remaining employees, and the loss of institutional knowledge among experienced employees. (Mathis 2006) However, turnover could be beneficial to a company, which we regard it as functional turnover.For instance, when a weak performer is substituted by a more productive employee and when a senior retirement allows the promotion or acquisition of welcome ‘fresh blood' who may bring about synergies and new insights to the company. Yet, for the case of T Company, as supported by the figure of declining service standard and inadequate manpower bought by turnover, it is significant to advise Seibel retention method to the manager to tackle the problem of dysfunction turnover. Meanwhile, it is academically important, since lots of scholars had been doing research in finding out underlying causes of turnover.We may take this chance to understand and apply what we have read and learn from existing turnover model to real case. 4. Scope of the Review This research study enables the researchers to understand and analyze various reasons for turnover in the organization. This report provides enough scope to know about the characteristics of Generation Y people. It also facilitates to understand the activities and performances of the Generation Y employees in the organization. Various theories and models related to the turnover have been explained which will enhance the researcher's knowledge about the subject.T he research method has been properly designed to analyze the overall cause, outcome and steps of the organization to control it. This research study enables the researchers to gain knowledge about the research methods which may be beneficial in future research work. 5. Literature Review Researches done be scholars related to of turnover are reviewed in this part. For instance, the study of Generation Y turnover, Organizational Commitment and Job satisfaction which relate with employee turnover. I remover Introduction Turnover occurs due to the decisions of both company and the employer.The reallocation of Job is due to devastation and creation of Jobs across industries. The creation and devastation of Job rates as a directory of labor market have been used by â€Å"Organization for Economic Corporation and Development†. In a well-organized economy Job reallocation is highly important because it is related to the career of the individuals. An employee, who has been displaced a fter long term, suffers a lot from getting a Job or a permanent earning (Lane, 2000). Organization make different management decisions in setting an employment contract because there are different costs associated with hiring and firing employees.Various costs are associated with hiring process. These costs generally differ depending on the type of employee and the nature of the production processes. Turnover rate has been raised widely with the economy as the turnover is high in service sector than manufacturing sector. The attachment level of the Job is pended on various types of employees. Thus, the ‘quit level' also varies considerably. Turnover is also termed as the combined decision taken by the employee and the employer or the firm. Consequently, less educated employees who are engaged in Job have high turnover with comparatively less working experiences (Lane, 2000).The extent of turnover is determined in two ways. First is the employee based survey and the second is t he employer based survey. Employee based survey denotes the number of Jobs a employee have had within a definite time period. Employer based revere is the records of administration to examine the number of employees who has left or need to be hired. According to â€Å"Survey of Income and Program Participation† data, it has been estimated that average monthly turnover rate in 1991, in US was 7. 1%. Turnover rate varies depending on the age, sex, industry and skill.Manufacturing organization faces lower turnover rate than the service industry. A new firm may also experience high turnover due to low wages to the employees (Aerospace, 1997). According to Burblers, until 2006 over 1. 2 million cashier Jobs was available, but out of only 1 Job was available and others were turnover. On the other hand, out of 6. 5 million Jobs opening as low skilled work, only 1 million were new Jobs (Lane, 2000). Turnover varies according to the level of industry. The rate of turnover is highest i n retail and construction industry whereas lowest in manufacturing, administration, real estate along with finance.In retail and professional services out of 5 Jobs, 1 Job is available and the rest is employee based turnover. For new and small organization turnover rate is high. On the other hand, rate is low for large and older employers. Thus, differences of employers results in significant proposition for the employment of low income employees. High turnover firms have numbers of Job openings than low turnover firms (Lane, 2000). I en rate AT turnover Is comparatively enlarger In young employees tan ten 010 ones. Adult men with education only from high school changes Job frequently at a level of 40% higher than the college educated one.In 1997, Henry S. Barber stated that former mobility is a good forecaster of leaving the new Job. In 1996, one out of four employees with high school education lasted in a Job for less than a year after having Ewing compared with six numbers of col lege educated employees. The forecasted term period of Job is a vital determinant of decisions in training (Faber, 1997). Turnover Rate and Vacancy Rate of Hong Kong According to the First Quarter 2010 Survey of Manpower Statistics from Hong Kong Institute of Human Resource Management (â€Å"HOKIER), the turnover rate for the first quarter of 2010 was 2. 54%, 0. 5 percentage point higher than the fourth quarter of 2009 which was 2. 29%. Compared with the same period in 2009, it can be analyzed that the turnover rate is 0. 98 percentage point higher. Consequences of Turnover The highest turnover of Job in firm has no direct influence on the survival of the firm. When the turnover rate is high the employers are more likely feel the consequence of such a scenario. It can be examined that as the turnover rate of firm is high, there are less expectation to invest in training and human capital. There is less employees to transfer the specific knowledge of firm and offer fewer fringe bene fits.The change in Job leads to the suffering of the unskilled employees for a longer time. The less earning also makes them to suffer unemployment. The loss of work time embodied with lost skills result in unemployment. For skilled employees it leads to a reduction of skills pushing previously high-wage employees into the low-wage unskilled group. As the cause of the turnover is Job loss, employees have less chance of employment, advanced prospects of part-time work and lower earnings. These costs are higher for the least-educated employees. The earning which is lost from the dislocation is rather large and determined.After the several years of dislocation the estimation ranges from 10 to 25 percent. The results on the growth of wage along with the wage levels are of vital significance. Another outcome of higher turnover probability is reduced training, which may bring in flatter earnings. Thus, it has been observed that new Jobs have less benefit such as fringe benefits and other health insurances (Lane, 2000). The rate of high turnover is found where there is less unemployment and also in the place where people can be secured from the alternative employment.It has been found that the turnover rate is highest among service industry. The rates of turnover have lessened in the previous couple of years in demanding economic situation (CHIP, 2010). Theories and Concepts What is Motivation? Motivation is a reason for doing something and motivation is concerned with the factors that influence people to behave in certain ways (Armstrong 2007). Arnold et al (III cleat In Armstrong ) suggested tense components motivation . Nines are Direction – What a person is trying to do; Effort – how hard a person is trying; and Persistence – how long a person keeps on trying.With vast amounts of research and theories on motivation, it is often difficult to define a universally accepted definition. However, what is widely established is that motivational theo ries are concerned with he way people behave in a certain way, with a basic underlying question of â€Å"why do people do what they do? † In general terms, motivation can be described as † the direction and persistence of action† (Mulling, 2005). Intrinsic Vs. Extrinsic Herbert suggested that there are two different sets of factors affecting motivation and work, which he identified as ‘hygiene' and ‘motivator' factors.Hygiene factors included status, salary, environment, Job security and policy, and related to Job context. They are mainly concerned with Job environment and are extrinsic to the Job itself (Mullions 2005). These factors do not necessary give positive satisfaction but dissatisfaction would be predominant if they were absent. On the other hand, motivator factors – which are separate from hygiene factors – are related to the content of the work itself and these include being challenged, receiving recognition, gaining responsib ility, achievements and many other intrinsic aspects of the Job role.Mullions (2005) comments: † The strength of these factors will affect feelings of satisfaction or no satisfaction, but not dissatisfaction. † Herrings theory is more directed and applicable to the workplace and provides a better understanding of titivation factors when compared to Mascots Hierarchy of Needs Theory. However, Herrings theory has also been criticized for its application. Its critics claim that this model applies to people with largely unskilled Jobs or those with a less challenging and repetitive role, and lack of context.Also, different situations will affect one's motivational and hygiene factors. Broom 1964 Expectancy Model Expectancy theory aims to explain and predict individual behaviors in motivation. The theory explains how individuals assess the probable outcomes of behaviors and place values on these outcomes. Broom's model is based on three key variables: valence (the attractiven ess of, or preference for, a particular outcome), instrumentality (the perceived probability that behavior will lead to a reward) and expectancy (the perceived probability that effort will result in obtaining the reward) (Mullions, 2005).It is also about expectations and the possible dangers of misconception and misjudgment in anticipation for a reward that does not get delivered for the performance and effort made, which can cause dissatisfaction. Mullions (2005) also suggests that this theory goes beyond feelings of satisfaction individual gains when the task is completed buy the feeling of anticipation in gaining satisfaction. Expectancy theory further assumes that behavior is rational, and that we are conscious of our motives.This model offers to explain why people leave; if individuals feel that their effort is not awarded or reflected in some reward as they expected to receive then they will feel dissatisfied and denominated and therefore consider leaving. Subsequently, it is important for organizations to manage Analgesia's expectation Ana Tanat positive Demeanor Is acknowledge w ten n re It Is non- financial or financial. Managing expectations – Psychological Contract The psychological contract goes beyond any motivation theory and suggests a possible explanation of a more long term theory of why employee may choose to stay or leave an organization.Professor David Guest defined the psychological contract as â€Å"the perceptions of the two parties – employee and employer – of what their mutual obligations are towards each other† (CHIP, 2008) Arnold et al (2005) further identify that the psychological contract is â€Å"an individual employee's beliefs about the right and obligations of both sides in the employment relationship. † These obligations mess as promises or expectations can be vague. However, Mullions (2005) offers possible expectations that employees may have of the organization.These include providing a saf e and hygienic working environment, Job security, respect, provisions of challenging and satisfying Jobs, training and development, and rewarding all employee fairly according to their contributions and performance. These expectations are somewhat similar to Herrings two factor theory. As the psychological contract is a reciprocal â€Å"agreement†, employers will expect employees to work hard, sustain company reputation, show loyalty to the organization, be legible and be honest (CHIP 2008).Mullions (2005) further proposes that employer will expect employees to adhere to the rules, policies and procedure of the organization and maintain amicable relationship with colleagues. When the psychological contract is positive, employee commitment and satisfaction will increase thus having a positive impact on individual performance (Armstrong 2007). Similar to motivation, the psychological contract may also reveal denominating factors. When the psychological contract is breached I. E . Here employees believe that the organization have broken promises or failed to deliver on their expectations, employees will show clear signs of dissatisfaction, thus have a negative effect on Job satisfaction and commitment. It is unlikely that all expectation of the employee or of the employer will be met fully by employer must at least attempt to fulfill some expectations, otherwise employees may seek an alternative psychological contract with another organization. Organizational Commitment Theory Organizational commitment is playing a vital role in the study of organizational behavior.There is a great relationship between the organizational commitment along with behavior and attitude in the workplace of the organization. According to Bateman and Stresses, â€Å"organizational commitment is multidimensional in nature involving an employee's loyalty to the organization, willingness to exert effort on behalf of the organization, degree of goal and value congruency with the organ ization, and desire to maintain membership† (San Francisco State University, n. D. ). The empirical research study has shown that organizational commitment is an Important Interpreter AT turnover.According to Dalton, lord Ana Crankiest In 1 there were two types of turnover, which are dysfunctional turnover and functional turnover. From the viewpoint of organization, dysfunctional turnover takes place when an employee willing to quit the Job and there is positive evaluation to organization. Functional turnover occurs when an employee leaves Job on their own discretion but there is negative organization's evaluation of the employee (Blab & Bola, 1987). Price-Mueller Model, the model of voluntary and involuntary turnover has been described.Involuntary turnover generally takes place where the employee has no choice in their termination, such as long term sickness, death, or employer-initiated termination. Voluntary turnover occurs by the willingness of the employees. According to the opinion of Price, economic model also can explain the reason of turnover. The economists have proposed that the maximum sum of monetary income as a determinant has led to less turnover. Increase money may decrease turnover by increasing the Job satisfaction of the employees (Griffith & Homo, 2010). This model is illustrated along with a diagram provided below.The four exogenous variables in this model are: primary group, pay, communication and centralization. Pay is considered as a monetary income of the employees. It cannot be an important determinant unless it is valuable to the employees. The second is the participation in a primary group. Communication means transfer of information within organization. Centralization is the distribution of power within an organization (Griffith & Horn, 2010). Pay is generally important for the employees and is highly prioritize. High centralization leads to high turnover.The two variables of this model are Job satisfaction and opportunity. B oth of these variables have a different impact on turnover. Job satisfaction has positive impact towards organization. Opportunity refers to number of Jobs in the organization (Griffith & Homo, 2010). The exogenous variable can affect the Job satisfaction and dissatisfaction of employee. When the number of Jobs are increase in the market, there is an positive impact of turnover. The factor of opportunity also possess an effect on turnover. When there is plenty of Job in the market, it has positive impact in turnover intention (Griffith & Homo, 2010).High Turnover Rate of Generation Y People in workplace Generation Y is a group of individuals who have been born between the year 1982- 2000 (Cringle, n. D. ). Generation Y are different from other groups of people. Generation Y people are usually influenced by pragmatism and peers (Cringle, n. . ). This group of people desire for the relations beyond friendship and want understanding along with respectful community. This generation grou p also wants guidance in the form of a navigator (Cringle, n. D. ). This generation people work for living but they do not survive for work.Their communication style is also different from other generations of people. Generation Y people are advanced technology and are access to all the sophisticated technology (Cringle, n. D. ). I en companies nave Take tremendous generalness In order to attract Ana retain Generation Y people. This group of people has a shorter time period in the organization which lasts from 2-5 years (Sandusky & Freer-Reed, 2009). As a result companies bear losses from the huge turnover of this generation. Generation Y are fast and they enjoy challenging and they desire to have innovative style in their Job. They need quick promotion.Thus, if they get bored of the Job, they will quit the Job (Sandusky & Freer-Reed, 2009). They are not loyal to their employers, but they are loyal to their peers and managers (Sandusky & Freer-Reed, 2009). They may leave the over bu rden Job in order to maintain their personal and professional life. Generation Y people want freedom in the workplace. The latest technological equipments in the workplace can fulfill their desires. Apart from advanced technology, they are interested in the companies where can inspire them to grow and provide them with technological resources for self development (Sandusky & Freer-Reed, 2009).Before they get hired by the company they want to know their Job responsibilities and career path. According to KEY Group research team in 2008, 1020 respondents of Gene Y have provided prior preference to the health benefits provided in the organization. This benefit is followed by salary, work-life balance and rumination prospects (Sandusky & Freer-Reed, 2009). They prefer performance appraisal frequently because they want to know their work feedback and want to make correction if required. This will help them to make improvement rapidly (Sandusky & Freer-Reed, 2009).Generation Y people are f riendly in nature and provide preference to maintain relationship within the organization. They build both social and professional relationship with peers (Robert Half International, 2008). 6. Qualitative Methodology: Reasons of Choosing Qualitative Research and Data Source Qualitative research methodology is a descriptive research process. This type of research method produces in depth interview and collects broad information regarding the subject. The information includes broad understanding of the whole situation. This kind of research method helps the investigator to collect the total picture of the research.The detailed information related to the research are collected which enables the researchers to analyze the problem in detail related to the findings (Key, 1997). Qualitative research helps to build new theories and search for new research areas. This method enables the researchers to deal with valuable questions that are squired in the research process (Oklahoma State Unive rsity, 2011). Qualitative research work also prefers open-ended questions than close-ended questions as it describes the details of the questions to be asked to the respondents.The broad concept of information can be collected from the respondents. In this research work qualitative research process has catered importance as it will enable the researchers to recognize and examine the details of the problems and issues related to ten project work. I en qualitative research work provokes Drama concept and knowledge about the research topics. The sources selected for the research work are the former employees, current employees, supervisors and the Human Resources Manager of T Company. The demography details have also been collected but these are kept confidential.Besides questionnaires and interviews, data is also be collected from the organizational chart of T Company which turnover figure and number of vacancy are highlighted. From this point, turnover of employees in the Hotlist Dep artment can be analyzed. 7. Rationale Used For Selecting the Sources to Analyze For analyzing the overall causes and outcomes of high turnover rate among Generation Y employees in T Company, rationale has been selected by the company. The former employees have been chosen to analyze their reasons for leaving.The contact details of former employees are provided by the Human Resources Department. The opinions of current Generation Y employees have been taken into consideration in order to understand their expectation and the turnover intention of the employees. The main reason for turnover in this period was due to uncompetitive benefits and lack of career development opportunities. Therefore, the company is failed to meet the requirement of their employees. Supervisors are selected to understand the reason of high turnover rate among the Generation Y employees in their point of views.They are analyzed to examine the causes and outcomes of high turnover. Human Resource Manager has bee n interviewed to understand the retention strategies of T Company. 8. Data Collection Procedures Qualitative data collection procedure plays a significant role in providing information for understanding the process behind observed result. It also assesses changes in the perception of people. However, the data collection process used in the qualitative search method is time consuming and act as a constraint to the research paper (University of Wisconsin-AAU Claire, 2005).In order to collect data for high turnover rate in T Company, four rationales had been chosen from the company. Five numbers of former employees had been chosen, thirty current employees, three supervisors and one Human Resources Manager were selected as respondents. Separate questionnaire consisting of five questions had been provided to current employees. In the questionnaire, demographic information consisting of age, gender, marital status; education level and tenure were collected from each of them through e-mai l. Data collected from former employees by phone interview.While for supervisors and Human Resources Manager, the data is collected by face-to-face interview. The questionnaires are nana over to can Dormer Ana present employee, supervisors Ana Human Resources Department through e-mail. The response of the employees, supervisors and Human Resources Manager are observed properly through which various information of the company. 9. Data Analysis Qualitative data analysis is a simple process. The analysis was commenced after collecting all the data from former employees, current employees, supervisors andHuman Resources Manager. Observation The information can be collected through observing members of the company and from the organizational chart in which the annual turnover rate has been mentioned. It has been observed that the company is facing a problem of high turnover rate of Generation Y employees from the last few years. Human Resources Department is implementing various strategi es in order to retain employees. For example, training programs are conducted in order to upgrade their communication skills as well as providing growth opportunities to them.